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Question answered in Quora - What would be your advice to manage a 'hourly rate' outsourced


You have to work much more closely with your vendor, this means the party that insists that this need to be a hourly fee project is thinking that there are unknowns in the project or don't understand the project fully yet,

I) - The most important thing is you need to clearly articulate what needs to be done as listed below,

a) - Provide a well documented clear thorough high quality FUNCTIONAL SPECIFICATION with every single detail called out, include drawings, screen layouts, pictures, examples of complicated scenarios, provide as much details as you can - I would have this ready as early as possible and even bid out the project with the specification after getting the NDA - The deliverable you are getting is going to be of the same quality of the functional spec you are giving - so make sure the functional spec is of really high quality

b) - Provide a well documented TEST SCRIPT with all possible scenarios that you are going to test for with thorough examples

c) - Provide all the TOOLS and SYSTEM ACCESS that are needed in order to execute this project successfully, access to all the systems, get them any open source tools or third party tools,

d) - Clearly call out the LIST OF DELIVERABLES and agree on DATES, that these MILESTONES need to be hit

II) - You have to have at least weekly calls with your vendor, if not may be once in two/three days or in worst case scenarios do it daily

III) - Any question that comes up address it immediately

IV) - Over communicate, not just telling them what needs to be done, look for signs that they have understood what you are asking - that is why you always need to do video conference meetings - so you can read the body language - many people will shake their head or say yes - but if you see their body language/read their face you will infer they don't completely understand what you said - so you better explain with pictures and diagrams clearly - make sure they understand everything thoroughly - If they don't understand something tell them to stop the work and call you immediately

V) - If you keep doing this it gets better, make some small wins, hit a couple of milestones until everybody feels good about the results

VI) - But I would continue to do this until you guys make a big delivery

VII) - I would also provide constant one on one feedback to the sponsor on the vendor side, if you think certain resources need to up their game, or you need the resources switched based on their performance

Once you are happy that they are performing to your expectations, you have confidence trust built on each other then you can may be switch to a fixed budget project or if the other party is not performing, missing milestones and dates, you can pull the plug on the project.

Also check out my book Puga Sankara's Supply Chain Blog - that is a must read before spending Hundreds & Thousands of $$$ on your MBA or Masters Degree to get the best ROI or before starting your Entrepreneurial journey.


ABOUT THE AUTHOR 

Puga Sankara is the CEO and Founder of Smart Gladiator. Smart Gladiator is an ATDC Georgia Tech company, Smart Gladiator's award-winning product LoadProof (https://feature.loadproof.com/loadproof) is an Enterprise Photo Documentation System that is enjoying tremendous traction in the Supply Chain Community. LoadProof (https://feature.loadproof.com/loadproof) is a patent pending Centralized Cloud based Enterprise Photo Documentation System for Supply Chain. It is built on the premise that photos and videos are vital documentation serving as compelling proof of important operations performed in the supply chain within and across organizations. These operations may be related to fulfilling customer orders, meeting contractual obligations, or transferring merchandise across different parties taking part in the Supply Chain operations. LoadProof is as important for your organization as an ERP (Enterprise Resource Planning) which is an enterprise system of record for critical documents such as Purchase Orders, Sales Orders, Contracts between parties etc. that have tremendous legal ramifications, or a WMS (Warehouse Management System), that holds indispensable information related to orders shipment/fulfilment data. Just like Instagram, Facebook or Snapchat have evolved into platforms that enable individuals to showcase how pretty they or their clothes are, LoadProof is a similar Enterprise system of record that holds photos, not so much for show off, but to serve as compelling, unequivocal, thoroughly documented proof, even in the court of law when there is a dispute between organizations while they perform many facets of their functions/operations, as well as for increased visibility and transparency within the Supply Chain. The capabilities of LoadProof are discussed in detail in the next sections of the document below. LoadProof is live in 460+ Sites, 250+ corporates, 13 Countries.There are more testimonials in this link here also https://www.g2.com/products/loadproof/reviews. Learn more here on our YouTube channel,  https://youtube.com/@smartgladiatorloadproof  & also here in LinkedIn - https://www.linkedin.com/company/smartgladiator/

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